Privacy Policy
This Privacy Policy explains how Calico collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation or use our building and renovation services.
Last updated: 28 August 2026
About this Privacy Policy
Calico respects your privacy and is committed to protecting the personal information that you provide to us.
This policy explains what information we may collect, why we collect it, how we use it, who it may be shared with and the rights available to you under UK data protection law.
This policy applies to information collected through www.calicocabinets.co.uk as well as information you provide to us when making an enquiry, requesting a quotation, arranging work or communicating with Calico in connection with our services.
Who is responsible for your information?
Calico is responsible for deciding how and why personal information collected in connection with our business is used.
For the purposes of UK data protection legislation, Calico acts as the data controller for the personal information described in this Privacy Policy.
If you have any questions about the way we use your information, please contact us through the details provided on our Contact Us page.
Information we may collect
The information we collect will depend on how you interact with Calico.
We may collect information including:
- Your name
- Your home or project address
- Your email address
- Your telephone number
- Details supplied through website enquiry forms
- Information provided when requesting a quotation
- Details about the building, renovation or property work you are considering
- Project measurements, drawings, plans, photographs and specifications
- Correspondence between you and Calico
- Appointment and site visit information
- Quotation, invoice and payment information
- Records relating to work we carry out for you
- Feedback, testimonials or reviews you provide
We may also collect limited technical information when you use our website, such as browser information, device type, website usage information and approximate location information.
How we collect your information
Most personal information we use is provided directly by you.
This may happen when you:
- Complete a contact or enquiry form on our website
- Telephone or email us
- Request a quotation
- Arrange a consultation or site visit
- Ask us to carry out work
- Supply plans, photographs or measurements
- Communicate with us during a project
- Leave a review or testimonial
We may also receive information automatically through our website, including through cookies and analytics technologies.
How we use your information
We only use personal information where we have a legitimate and lawful reason to do so.
We may use your information to:
- Respond to enquiries
- Prepare quotations and estimates
- Arrange consultations and site visits
- Discuss your requirements and project options
- Plan and carry out building and renovation work
- Order materials or coordinate relevant services
- Communicate with you before, during and after a project
- Issue invoices and process payments
- Maintain our financial and business records
- Provide aftercare or respond to warranty-related enquiries
- Improve our website and services
- Protect our business and website from misuse or fraud
- Meet our legal, tax, accounting and regulatory obligations
Our lawful basis for using your information
UK data protection law requires us to have an appropriate lawful basis whenever we process personal information.
| Purpose | Typical lawful basis |
|---|---|
| Responding to an enquiry or preparing a quotation | Taking steps at your request before entering into a contract |
| Carrying out building, renovation or related work | Performance of a contract |
| Invoicing, accounting and keeping legally required records | Legal obligation and contractual necessity |
| Managing customer relationships, resolving disputes and protecting our business | Legitimate interests |
| Optional website analytics | Consent |
| Marketing communications where consent is required | Consent |
Website and analytics information
Our website is built using Zoho Sites and may use technologies that support website functionality, security and analytics.
With your consent, we may also use Google Analytics 4 to help us understand how visitors use the Calico website.
Analytics information may include pages visited, time spent on the website, device and browser information, approximate geographic information and how visitors arrived at our website.
This information helps us understand which parts of the website are useful and where improvements may be needed.
More information about these technologies is available in our Cookie Policy.
Who we may share information with
We do not sell your personal information.
Where necessary for the operation of our business or delivery of your project, information may be shared with organisations or individuals including:
- Suppliers and merchants
- Subcontractors or specialist trades where required
- Professional advisers
- Accountants and bookkeeping providers
- Website, email and cloud service providers
- Payment or banking providers
- Software providers used to operate our business
- Building control, planning authorities or other relevant bodies where required
- Insurers
- Legal advisers
- Government authorities or regulators where we are legally required to provide information
We only share information where it is reasonably necessary and appropriate for the purpose concerned.
Service providers
We use third-party technology and service providers to help us run our website and business.
These may include services provided by Zoho, Google and other professional or technology providers used for website hosting, analytics, email, record keeping, administration and communication.
Where another organisation processes personal information on our behalf, we expect appropriate safeguards to be in place to protect that information.
International data transfers
Some technology providers used by Calico may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards are used where required by UK data protection law.
How we protect your information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who reasonably need it for legitimate business purposes.
However, no internet-based system can be guaranteed to be completely secure and you should take appropriate care when sending information electronically.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, contractual or insurance requirements.
Different types of records may therefore be kept for different periods.
For example, records relating to quotations, invoices, completed projects, payments or contracts may need to be retained after work has finished in order to meet our legal obligations or deal with future queries.
Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.
Project photographs
We may take photographs during building or renovation work for purposes such as recording progress, documenting work completed, assisting with project management or maintaining records.
Where we wish to use identifiable photographs of your property for promotional purposes, such as our website, portfolio or social media, we will consider privacy carefully and obtain permission where appropriate.
We will avoid publishing personal information that is not necessary for the purpose of showing the work carried out.
Marketing
We may occasionally provide information about Calico services where permitted by law.
Where consent is required for electronic marketing, we will ask for it before sending those communications.
You can ask us to stop sending marketing communications at any time.
Service messages relating to quotations, appointments, current work, invoices or other matters connected with an existing customer relationship are not marketing communications.
Your data protection rights
Depending on the circumstances, UK data protection law may give you a number of rights in relation to your personal information.
You may ask us for a copy of the personal information we hold about you.
You may ask us to correct information that is inaccurate or incomplete.
In certain circumstances, you may ask us to delete personal information.
You may have the right to ask us to limit how certain information is used.
You may have the right to object to particular uses of your personal information.
In certain circumstances, you may ask for information you provided to us to be transferred to you or another organisation.
Where we rely on your consent, you can withdraw that consent at any time.
You have the right to raise concerns about the handling of your personal information.
Complaints
If you have concerns about how Calico has handled your personal information, we would appreciate the opportunity to address them directly.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
Further information about your rights and how to make a complaint is available from the Information Commissioner's Office.
Links to other websites
Our website may contain links to websites operated by other organisations.
Calico is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations when you visit their websites.
Children's information
The Calico website and our building services are not designed to collect personal information directly from children.
If we become aware that personal information relating to a child has been provided unnecessarily, we will take appropriate steps in accordance with applicable data protection requirements.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal requirements.
The date displayed at the top of this page indicates when this Privacy Policy was last updated.
Questions about your information?
If you have a question about this Privacy Policy, want to exercise one of your data protection rights or would like to know more about the way Calico handles your information, please get in touch.
Contact Calico